Tubby Shipping Info
Want to know how we send the good stuff out?!
Well you are in for a treat, below is possibly the best wasted 10 mins of your life (5 if you went to a good school and can read well good).
To start with, we ship everywhere possible. Recently the world's got a bit messed up and we've had some issues with certain countries - Ireland being one of them. We've removed these countries for now until we can find a better solution.
We use Royal Mail services both at home and internationally and your parcel will fall into one of the following categories.
- RM Tracked 24 (Doesn't guarantee next day unfortunately) - £17.95
- RM Tracked 48 - £4.95
- International Tracked and Signed (Europe, Zone 1 and Zone 2 countries) - Prices vary per country
The delivery time depends on which of the categories you choose.
We will dispatch your orders within 1-2 working days, which means it will be out the door and with the Royal Mail. These guys are 90% accurate with delivery times, but in busier periods like Xmas, Black Friday or even while COVID is going on they might be delayed. It can't be helped so give them a break and be a little patient. We will always help track down a parcel, but there are set times before we can classify a parcel as missing, even then they're sh*t at comping us for it. But we'll endevour to send out a replacement. WE JUST WANT U TO GET YOUR ORDER AND TO ENJOY IT!
International parcels can vary from five to ten working days to Europe and three to four weeks to Zone 1 and 2.
We do our best to check all of your addresses HOWEVER if you don't complete it or type the wrong address and don't notice till we send it, it will be with Royal Mail for a month and then (hopefully) come back to us, then you will have to repay for postage before we send it back out to you. (Cuz ya know, it cost us cold hard cash to send ya stuff).
Our prices are based upon Royal Mail Tracked services which allows us to give you guys a much better experience. I hate not knowing when my subscription to Big & Bouncy magazine will arrive so that's why we do it.
Returns and Refunds
WE MAKE THE BEST SAUCES IN THE WORLD! BUT if for some reason you're not happy with your products or service of course we will work with you to figure out a solution. We care about you.
If you do have any issues we're always happy to look into it, we want you to have a great tubby experience and become a devout follower. praise be. Please see out Returns Policy for more info.
What happens if my order hasn't arrived, I thought you guys were shit hot & super organised?
Sometimes stuff does get delayed, the truck breaks down, Robb & Fraser have been slacking (likely) or maybe your parcel is held up by a sniffer dog because the sauce smells that damn good! In any case please allow 5 working days past your due date to get in touch. Please send us an email with your order number so we can check with RM where it is and what's going on. All your parcels are now tracked anyway so you can check through the link we send you to see where it is.
If it's international there is a boat load (quite literally in some cases) of stuff that could delay your items including those customs dudes who scare the shit out of me. The tracking number we send will be used with the courier and can be used up until it gets to your door.
We know what happens when you are waiting for a package but you need to poop, as soon as your cheeks touch the seat the door bell goes. If you can't wipe quick enough and miss the delivery then you will need to collect from your local sorting office or organise for a re-delivery, at this point it is completely out of our hands. You have the power now, use it wisely and don't eff it up.
So there you have it, I wasn't lying, now go cook some tofu nuggies and dip it in my Tubbyaki x